Cancelling a card plan
A card plan renews every month until you cancel it. You can cancel at any moment, without giving a reason:
- Open your Account page and press "Manage subscription". It takes you to your orders at Whop, which handles our card payments.
- Cancel the ArbStrike subscription there.
Or write to [email protected] from the email address of your account and we will cancel it for you.
Cancelling stops all future charges. Your plan stays open until the end of the month you have already paid for, and then drops to Free. Your account and settings stay.
To avoid the next charge, cancel before the renewal date shown on your Account page. Cancelling does not by itself refund the current month; the cases where money is returned are below.
The 14-day right of withdrawal
If you are a consumer living in the European Union, the European Economic Area or the United Kingdom, the law gives you 14 days from the day you buy a plan to withdraw from the purchase without giving a reason.
ArbStrike is a digital service that starts the moment you pay. So that it can start within those 14 days, you are asked at checkout to request this expressly. That request does not take the right away. It means this:
- if you withdraw within 14 days, we refund what you paid less a proportionate amount for the days the plan was open to you up to the moment you told us. For a monthly plan that is the price divided by the days in the period, times the days used;
- the refund is made without undue delay and at the latest 14 days after we receive your withdrawal, to the payment method you used, at no charge to you.
The right applies to your first purchase of a plan and to a move to a higher plan. It does not start again with each monthly renewal of the same plan; for renewals, use cancellation as in section 1.
How to withdraw
Tell us in any clear way before the 14 days are over. An email to [email protected] from your account's address is enough. You may use this wording:
To ArbStrike, [email protected]: I withdraw from my contract for the ArbStrike [Pro / Elite] plan, ordered on [date]. Account email: [email]. Name: [name]. Date: [date].
We confirm by email as soon as we have it.
Other refunds
Outside the 14-day right, a payment is refunded where the law requires it, and otherwise at our discretion. We look at every request, and we lean towards the customer when the mistake is ours.
We refund in full when
- you were charged twice for the same period;
- you were charged after you had cancelled, or for a plan you did not order;
- the plan never opened on your account and we could not fix that promptly.
We refund the unused part when
- the scanner was down, through a fault on our side, for a substantial part of the period you paid for;
- we remove a substantial part of your plan, or close the service or your account without a breach on your side.
We do not refund because
- a bet lost, was refused, changed or voided, or a bookmaker limited or closed your account;
- an arb closed before you could place it, or you found fewer arbs than you hoped for;
- a bookmaker you wanted is not covered, or cannot be used from your country;
- you did not use the plan, or forgot to cancel before a renewal. If you write to us within 48 hours of a renewal you did not want and have not used the plan since, we will normally return it.
When a payment is refunded, the access it paid for ends at once.
Crypto payments
Where crypto payment is offered, it buys 30 days and does not renew. There is no subscription and nothing to cancel: the plan simply ends.
The 14-day right in section 2 applies to crypto purchases in the same way. Because a crypto transfer cannot be reversed, a refund is sent as a new transfer, in the currency you paid in, to an address you confirm from your account's email. Its amount is worked out from the US dollar price you paid, at the rate on the day of the refund, less the network fee.
If you sent too little, too much, or on the wrong network, write to us with the payment ID. We will do what the payment processor allows to credit or return it, but funds sent to a wrong address or network may be lost for good.
How to ask
Write to [email protected] from the email address of your account and tell us the date of the payment and what happened. We aim to answer within 2 working days.
Approved card refunds go back through Whop to the card you paid with. Banks usually show them within 5 to 10 working days.
Chargebacks
If a charge looks wrong, please write to us before you go to your bank; we can usually put it right faster. A chargeback freezes the payment while the bank decides, and the plan it paid for is closed in the meantime. Your right to dispute a charge with your bank is not affected by this policy.
Your legal rights
Nothing here limits the rights the law gives you as a consumer, including your rights when a digital service is not provided as agreed. Where this policy and a mandatory rule of the country you live in differ, the rule that is better for you applies.
This policy is part of the Terms of Service.